Mac Vik Plumbing
Customer Service Representative CSR
Full Time • Golden
Customer Service Representative (CSR)
Mac-Vik is a trusted, locally family-owned plumbing, heating, and cooling company since 1962 and is dedicated to deliver top-quality service and comfort solutions to our Customers. We pride ourselves on professionalism, reliability, and exceptional Customer Care.
Position Summary
We are re-freshing our New Call Center. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.
Key Responsibilities
Mac-Vik is a trusted, locally family-owned plumbing, heating, and cooling company since 1962 and is dedicated to deliver top-quality service and comfort solutions to our Customers. We pride ourselves on professionalism, reliability, and exceptional Customer Care.
Position Summary
We are re-freshing our New Call Center. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
- Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric
- Provide accurate information about services, pricing, and availability.
- Maintain customer records and update information in the system.
- Follow up with customers to ensure satisfaction.
- Assist with invoicing, basic administrative tasks, and office support.
- Supporting each CSR and Dispatcher
Qualifications
- Previous Customer Service (CSR) experience in HVAC/Plumbing industry.
- Strong communication and multitasking skills
- Excellent phone etiquette and problem-solving ability
- Proficient with computers and scheduling Service Titan software.
- Ability to stay organized in a fast-paced environment.
- Positive attitude and team-oriented mindset.
- Bright and alert - Great attitude at all times
- On Time / Attention to Sick time
What We Offer
We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.
We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.
Required: 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.
*SERVICE TITAN Experience – $Bonus$ SIGNBONUS
Come join our NEW TEAM!
We provide:
Sign up Incentives $$!
Recruiting Incentives $$!
Training Incentives $$!
Continued Education Incentives!
Company purchased Attire(s) - Sized to match you!
Competitive Professional Pay $$$!
Full Benefits: Health,401K
and much, much more...
We provide:
Sign up Incentives $$!
Recruiting Incentives $$!
Training Incentives $$!
Continued Education Incentives!
Company purchased Attire(s) - Sized to match you!
Competitive Professional Pay $$$!
Full Benefits: Health,401K
and much, much more...
Compensation: $25.00 - $35.00 per hour
We are a leading provider of home and commercial solutions, committed to delivering high-quality craftsmanship and exceptional customer service. Our success is built on the expertise and integrity of our technicians, who are the backbone of everything we do.
We believe in treating our team with the same respect we show our customers. When you join us, you’re entering a supportive environment where your skills are valued, your safety is a priority, and your professional growth is supported. From top-tier tools to ongoing training, we provide the resources you need to succeed in the field and build a long-term career you can be proud of.
We believe in treating our team with the same respect we show our customers. When you join us, you’re entering a supportive environment where your skills are valued, your safety is a priority, and your professional growth is supported. From top-tier tools to ongoing training, we provide the resources you need to succeed in the field and build a long-term career you can be proud of.
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Top-Tier Compensation
Paid Training & Licensing